Frequently Asked Questions
Check out our most frequently asked questions here, if you still need help then please do not hesitate to contact us at virtuacases@gmail.com
Payments
We currently do not offer cash on delivery when you purchase online.
Returns
We do not offer returns on our products, as all sales are final. However, you may always request a new item if there is proof of defect when you first receive your item.
The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.
Shipping
Our team will provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.
No, Virtua Cases pays the full cost of shipping, therefore shipping is free for our customers. However in the case of returns you as a customer must pay the full cost of shipping.
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.